Shipping policy

TUFF Shipping Policy

At TUFF, we are committed to delivering your products in a timely manner. Please review our shipping policy for details on how we handle shipping for our available stock items.

  1. Shipping Timeframe
    All available stock items will be processed and shipped within 3-5 business days from the date of your order. We use Express Shipping to ensure fast and reliable delivery to destinations worldwide.

  2. Shipping Costs
    Customers are responsible for covering the shipping fees. The exact shipping cost depends on your location and the fees associated with Express Shipping to your region. The shipping fee will be calculated and displayed at checkout based on your address.

  3. International Shipping
    TUFF offers worldwide shipping via Express services. Please note that delivery times may vary depending on your country’s customs procedures and regulations.

  4. Customs, Duties, and Taxes
    For international orders, you may be required to pay additional customs fees, duties, or taxes imposed by your country. These charges are your responsibility and are not included in our shipping fees.

  5. Tracking
    Once your order is shipped, we will provide a tracking number so you can monitor your shipment’s progress.

  6. Refund and Return Policies
    In case you wish to return your item or seek a refund, please refer to our Refund Policies for detailed instructions on the process. Refund requests will be handled as per the terms outlined in that policy.

    you can also contact us on Whatsapp or by email at:  info@trytuff.com, or call us on the hotline +965 22280839.