Refund policy

In accordance with the Ministry of Commerce and Industry's regulation governing the exchange and refund rights of consumers, customers in Kuwait can exchange or refund purchased items within 14 days of purchase, based on the following terms and conditions:

 

• Items to be exchanged or refunded should be in a resellable condition in their original packaging.
• Items can be exchanged or refunded if they do not meet product specification, if they have a fault or defect.
• The customer can exchange or refund the purchased items if the above conditions are met even if the items have been purchased during sale or promotional periods.

 

Where applicable, items will be refunded using the same method of payment used at time of purchase, or using any other payment method to be agreed upon. Items that do not meet the above terms and conditions will not be refunded. Tuff complies with government legislation.

 

Thank you for your cooperation and for choosing to shop in our online stores. We will be glad to hear your suggestions on how we can serve you better in the future. To communicate your suggestions, please write to us at info@trytuff.com, or call us on the hotline +965 22280839.